Refund Policy

At Soboan Candles, we take the greatest of care in the making of our products to ensure you the customer are 100% happy with them. 

If for any reason you are unhappy with your purchase, please do not hesitate to get in touch with us through the contact us page. 

If you need to return an item, please contact us within 14 days of receiving the product. Refunds will be issued for any unwanted item (excluding delivery cost). Returned items must not have been used, still in the original packaging and without signs of damage.

Returns after 14 days will be for exchange only and customer will agree to pay for shipping costs for replacement product. Products purchased as a gift can only be returned by the original purchaser. Items can be exchanged within 30 days of receipt.

Faulty Items
If goods have been found to be faulty or damaged, they will need to be returned to us. The item will be inspected by us and if there is an issue with the item we will issue a full refund including the delivery charges.

All refunds will be issued through the original payment method.

Please contact us regarding any return or exchange prior to posting it back to us.